The International Product Manager will be responsible for working closely with a cross functional team from both technical and business teams, providing subject matter expertise as it relates to some or all of the following:
• Multi-country cross border trade or ecommerce
• Import/Export
• Multi-country shipping and handling / logistics / fulfillment
• Customs clearance
• Duty and tax calculation/HS classification
• CRM and tax applications
• Multi-country payment capabilities
• Multi-country fraud management
The successful candidate will also ideally have operational experience in one of these international functions within a Service Bureau, Application Service Provider (ASP) or Software as a Service (SaaS) business model.
Duties:
- Works with Product team to define: Product, Place, Promotion and Pricing Strategies, New Product Developments/ Enhancement prioritization, Channel Strategy, Business Case Development
- Researches and develops analysis and plan for identifying optimal target markets (international geographies.
- Helps shape solutions and capabilities into service offerings relevant to chosen marketplaces.
- Develops business and technical requirements associated with the various target geographies with respect to import/export restrictions, reporting requirements, etc.
- Develops partner/supplier selection approach and recommendations based on selected target geographies and completes contracts, alliances, partnerships and or other supply relationships
- Leverages knowledge of complete set of Service Bureau products and services.
- Executes user acceptance test cases as part of implementation and production enhancements.
- Communicates update progress and information to internal and external clients.
- Identifies ways to improve processes and procedures.
- Provides direction to less experienced staff for the collection information and data from sources determined by self, assess information quality, bolster where necessary, analyze and synthesize material into recommendations and presentations for senior team members and or client. This will include market research, competitive analysis and marketing strategy
Key Accountabilities:
- Serves as a knowledge resource to internal and external users of the service bureau.
- Responsible for relationship building with outside vendors/ suppliers/ partners.
- Creates, develops & maintains Take to Company and Take to Market product user guides and other documentation/tools based on software builds to be produced.
- Facilitates problem-solving and issue resolution
- Participates in Implementations to ensure a smooth transition from Implementation to Production.
- Performs other related duties as assigned.
Mandatory Skills:
- Well-seasoned Product Management, Product Marketing, professional (5+ years total experience).
- Relevant market/customer knowledge to allow for successful development of business cases for new products on limited information.
- Experience in the development of sound business plans featuring international solutions.
- High level of technical competence required.
- e-commerce experience essential
- International logistics background
- Software development experience
- Demonstrated experience with composing and leading complex and varied teams in response to evolving customer needs.
- Ability to envision customer needs, strategic planning, business cases and presenting complex technology and business plans to senior management.
- Ability to both lead others, achieve results while constantly looking for new ways to make technology relevant to the business.
- Demonstrated track record of implementation of several large projects.
- Strong interpersonal communication and writing skills, ENGLISH essential
- Ability to work with a team under pressure within tight timelines
Management Responsibilities:
- Responsible for managing one junior staff member
Education:
- University degree in Commerce; Economics; Social Sciences; Business Administration; Business Strategy; Strategic Marketing; Integrated Tech & Commerce or Engineering.
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